Tools Aligned with Your Business Processes
In today’s digital workplace, properly configuring Atlassian tools (Jira, Confluence, Jira Service Management, etc.) is essential to ensure efficiency, adoption, and scalability.
At Andemex, we configure your Atlassian instances to meet your operational requirements while providing clear and accessible documentation for all users.
What Happens Without Proper Configuration?
Many companies deploy Jira or Confluence without real structure, leading to:
- Disorganized or inconsistent workflows
- Poor management of permissions and roles
- Duplicate or unnecessary custom fields
- Time lost by users navigating inefficient systems
- Lack of traceability and visibility on projects
This lack of configuration severely limits team effectiveness and undermines the overall performance of the tools.
Our Configuration & Documentation Services
We offer a tailored approach that includes:
- Audit of existing configurations: workflow schemes, fields, screens, permissions, notifications
- Design or revamp of Jira projects: structured by team, service, or product
- Granular access control: security by group, role, project, or issue type
- Smart automations: Jira Automation rules to save time and reduce manual errors
- Comprehensive documentation: user manuals, practical guides, internal procedures, and admin handbooks
- Scalable maintenance: continuous adaptation of configurations as your needs and teams evolve
A Clear, Results-Driven Methodology
1. Initial Diagnosis
Analysis of existing tools, current usage, dysfunctions, and business expectations.
2. Functional Scoping
Collection of specific needs from your teams (IT, business units, support, product, etc.) to adapt the setup accordingly.
3. Structured Configuration
Creation or improvement of projects, workflows, roles, screens, and integration of custom dashboards.
4. Tailored Documentation
Creation of user-friendly guides for each type of user: contributors, project managers, functional or technical admins.
5. Ongoing Support & Enhancements
Long-term assistance to evolve your configurations and maintain overall coherence.
Key Benefits for Your Organization
- Better adoption of Atlassian tools
- Fewer human errors thanks to smart automations
- Secure, well-managed access rights
- Reliable, easy-to-update documentation
- Operational time savings in project management
- Improved visibility for leadership and decision-makers